Accredited training

CHC44015 Certificate IV in Coordination of volunteer programs


This qualification is appropriate for workers who are responsible for the coordination of volunteers within a program or organisation. Volunteer coordinators provide ongoing management and support to volunteers and are the main point of contact for volunteers.

Successful coordinators of volunteer programs:

  • are aware of current and emerging models of volunteering
  • adapt their practice to changing community priorities, demographics, and expectations
  • shape how their organisation understands and works with its volunteers
  • support their volunteers in ethical, safe and meaningful practice.

This qualification will enhance your work involving the recruitment, retention and reward of volunteers in the ever-changing environment.

Course information

This is an accelerated training course suitable for experienced workers in many industry sectors including community work, health, arts, emergency services, sport, recreation, parks, heritage, libraries and museums; and local government employees. (Accelerated training is unlikely to be suitable for school leavers however enquiries are welcome).

The course is presented through five (5) two day face-to-face workshops where units are clustered to reflect real industry processes and outcomes.

The workshops are delivered in the following clusters:

CHC44015 Certificate IV in Coordination of volunteer programs – Clusters

The qualification consists of seven (7) Core Units and four (4) Elective Units
C = Core Unit; E = Elective Unit
Legal Context
Work legally and ethically

Maintain work health and safety

Make a presentation
Workforce Development
Manage volunteer workforce development

Manage and promote diversity
Recruitment and Retention
Recruit, induct and support volunteers

Support the recruitment, selection and induction of staff
Lead team effectiveness

Develop work priorities
Use communication to build relationships

Deal with conflict

Duration of the course / training

The expected completion time of the course is approximately six (6) months maximum including 80 hours of face-to-face training delivery (5 x 2 days) and approximately 110 hours of workplace-based exploration and evaluation.

Higher Level Skills

What is the Higher Level Skills program?

The Higher Level Skills program provides a government subsidy to support eligible individuals complete Certificate IV level and above qualifications or priority skill sets. The aim is to assist people to gain the higher level skills required to secure employment, career advancement or transition to university in priority industries. Please read the Department of Education and Training Student Fact Sheet here.

* Student must be an Existing Worker (paid and with 1 month employment record) with responsibility for volunteer coordination and may have a Certificate IV or higher level qualification.

Am I eligible?

To be eligible for the Higher Level Skills program a participant must:

  • not have previously accessed a subsidy through Higher Level Skills program
  • be an Australian Citizen, Permanent Resident, or New Zealand citizen permanently residing in Queensland
  • have finished secondary school or no longer at school
  • be aged 15 years or above.

Check your eligibility for the Higher Level Skills program by doing this easy questionnaire: Skills Gateway Eligibility Survey

How much will it cost?

  • A student co-contribution fee is required to be paid by all students.
  • The cost is charged at a unit of competency level.
  • Volunteering Queensland’s refund policy and additional information is found here
  • A deposit of $750 is to be paid before commencement of study. The outstanding student contribution will be invoiced within 3 months of commencement. No Certificate or Statement of Attainment will be issued unless all outstanding fees are paid.
  • Payment Plans can be arranged on an individual case level.

A co-contribution fee must be made by students undertaking a qualification under the Higher Level Skills program. The fees associated are below.

* Please note that proof of concessional eligibility is required.

** Students must be an existing worker (paid) with responsibility for volunteer coordination to receive the Higher Level Skills program subsidy.

Candidate Handbook

Prospective candidates are invited to consider the advice regarding Volunteering Queensland’s services and candidate’s rights and obligations via our Candidate Handbook (please note the handbook will be updated soon).

Express your interest

We welcome expressions of interest from locations all across Queensland. Please fill in this form and we will contact you to discuss training options for your area.

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To find out if you are go to Eligibility test on Skills Gateway
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*please note regional delivery will have additional costs involved
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Photo: Leading Volunteers Masterclass